Communicating Closure: Strategies for Ending Eye Care Consultations Effectively

Are you ready to transform your patient interactions? Discover how effective “wrapping up” in clinical communication ensures that patients leave with a clear understanding of their health and next steps.

In the realm of healthcare, effective communication is crucial. For years, we’ve emphasised the importance of understanding patients’ needs across various contexts. However, it’s equally important that patients understand the information we give them. This lecture focuses on the “wrapping up” phase of clinical communication, where we ensure that patients leave with a clear understanding of their health status and next steps.

This session explores techniques for summarising key points, checking for patient understanding, encouraging questions, and providing clear follow-up instructions. By mastering these skills, healthcare professionals can enhance patient satisfaction, improve health outcomes, and foster a more collaborative patient-provider relationship.

Delve into practical strategies and real-life examples that highlight the significance of wrapping up in customer-centred clinical communication.

The session is held by Jane Ege Møller from Aarhus University, who presents in “Scandinavian” language.

This session took place live on 5 November 2025 at Clinical Conference in Sweden.

Only optometrists located in Sweden are currently able to achieve CET points for this session.